Helpful information about ordering respiratory
equipment, shipping, warranties, insurance
coverage, and clinical services.
Why are online prices lower than in-store?
Our online store offers competitive equipment-only
pricing for customers who prefer to purchase
independently.
Our full-service options may include personalized
equipment setup, education, clinical follow-up,
warranty service coordination, and loaner equipment
where applicable.
These additional services are not automatically
included with online purchases. Applicable
manufacturer warranties remain in effect.
Where is Alpine Healthcare located?
Alpine Healthcare is based in Richmond,
British Columbia. Our online store focuses
on serving customers throughout BC and
Western Canada.
Do you ship throughout Canada?
Shipping options depend on the product and
destination. Available shipping methods and
charges are provided during checkout.
For questions about larger medical equipment
or special delivery requirements, please
contact our team before ordering.
Does my online purchase include equipment setup?
Unless specifically stated in the product
description, online prices do not include
personalized setup, mask fitting, therapy
education, clinical monitoring, or
ongoing follow-up.
Customers requiring professional support
can contact Alpine Healthcare to discuss
available full-service options.
What warranty is included with my purchase?
Products are subject to their applicable
manufacturer warranties and consumer
protection rights.
Online equipment-only pricing does not
automatically include additional
full-service benefits such as loaner
equipment or complimentary warranty
shipping and handling.
Warranty conditions vary by product.
Please contact us for specific details.
Can Alpine Healthcare assist with insurance
and direct billing?
Yes. Our team can assist with insurance
inquiries, required documentation, and
available direct billing arrangements.
Insurance providers and programs may include
Pacific Blue Cross, GreenShield, Canada Life,
WorkSafeBC, and other eligible plans.
Coverage and direct billing depend on the
specific insurer, benefit plan, equipment,
and applicable eligibility requirements.
Contact us before purchasing if you prefer
insurance assistance and full clinical services.
Can I return or exchange medical equipment?
Return and exchange eligibility depends on
the equipment, its condition, applicable
hygiene requirements, our published policies,
and consumer protection laws.
Please contact our team before returning
any medical equipment.
Can I request clinical support after purchasing online?
Yes. Alpine Healthcare may provide additional
equipment education, setup assistance,
troubleshooting, and clinical services.
Service availability and additional fees
depend on the equipment and assistance required.
What is the return policy?
Our goal is for every customer to be totally
satisfied with their purchase. If this isn't
the case, let us know and we'll do our best
to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain
items. These will be carefully marked
before purchase.
When will I get my order?
We will work quickly to ship your order
as soon as possible. Once your order has
shipped, you will receive an email with
further information. Delivery times vary
depending on your location.
Where are your products manufactured?
Our products are manufactured both locally
and globally. We carefully select our
manufacturing partners to ensure our
products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your
location and the items in your order.
You will always know the shipping price
before you purchase.
