Medical supplies and accessories

Customer Support

Frequently Asked Questions

Helpful information about ordering respiratory equipment, shipping, warranties, insurance coverage, and clinical services.

Why are online prices lower than in-store?

Our online store offers competitive equipment-only pricing for customers who prefer to purchase independently.

Our full-service options may include personalized equipment setup, education, clinical follow-up, warranty service coordination, and loaner equipment where applicable.

These additional services are not automatically included with online purchases. Applicable manufacturer warranties remain in effect.

Where is Alpine Healthcare located?

Alpine Healthcare is based in Richmond, British Columbia. Our online store focuses on serving customers throughout BC and Western Canada.

Do you ship throughout Canada?

Shipping options depend on the product and destination. Available shipping methods and charges are provided during checkout.

For questions about larger medical equipment or special delivery requirements, please contact our team before ordering.

Does my online purchase include equipment setup?

Unless specifically stated in the product description, online prices do not include personalized setup, mask fitting, therapy education, clinical monitoring, or ongoing follow-up.

Customers requiring professional support can contact Alpine Healthcare to discuss available full-service options.

What warranty is included with my purchase?

Products are subject to their applicable manufacturer warranties and consumer protection rights.

Online equipment-only pricing does not automatically include additional full-service benefits such as loaner equipment or complimentary warranty shipping and handling.

Warranty conditions vary by product. Please contact us for specific details.

Can Alpine Healthcare assist with insurance and direct billing?

Yes. Our team can assist with insurance inquiries, required documentation, and available direct billing arrangements.

Insurance providers and programs may include Pacific Blue Cross, GreenShield, Canada Life, WorkSafeBC, and other eligible plans.

Coverage and direct billing depend on the specific insurer, benefit plan, equipment, and applicable eligibility requirements.

Can I return or exchange medical equipment?

Return and exchange eligibility depends on the equipment, its condition, applicable hygiene requirements, our published policies, and consumer protection laws.

Please contact our team before returning any medical equipment.

Can I request clinical support after purchasing online?

Yes. Alpine Healthcare may provide additional equipment education, setup assistance, troubleshooting, and clinical services.

Service availability and additional fees depend on the equipment and assistance required.

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

How can I contact Alpine Healthcare?

Email us at support@alpinehealthcare.ca for product inquiries, orders, insurance assistance, or clinical services.